| Rank on this site | 7 of 8 (see the ranking) |
| Headquarters | Groningen, Netherlands |
| Founded | 2011 |
| Size as stated | 22 people on its site |
| Website | elgentos.nl |
| Hyvä tier | Platinum Partner (hyva.io) |
| Best for | Choose Elgentos when you want the upgrade after this one already contracted; its Magento 2 Total Care page states proactive upgrades, security patches, a monthly changelog and an annual re-audit on a fixed fee of 1,500 to 7,000 euros a month. |
| Not for | Not for a one-off upgrade project with no retainer afterward, or for a store outside Magento 2, Mage-OS and Hyvä, which its site says is the only stack it works on. |
| Pricing as stated | Magento 2 Total Care at a fixed monthly fee of 1,500 to 7,000 euros, as stated on its site. No hourly rate published; not listed on Clutch. |
What the published record shows
Elgentos states on its homepage that it has been a B2B specialist since 2011, that it is 22 people, and that it works on Magento 2 and Mage-OS with Hyvä on the frontend and on nothing else. Its contact page gives Hereweg 120-4 in Groningen, Netherlands, as its address and states a reply within one business day, with urgent matters by phone. hyva.io lists it as a Hyvä Platinum Partner. It has no Clutch profile, and its site is in Dutch.
The Magento 2 Total Care retainer is the reason for its rank. The Total Care page describes it as management, monitoring, security updates and continued development, and lists proactive upgrades, security patches implemented as fast as possible, monthly reporting with a changelog, quality monitoring through automated tests, a fixed maintenance rhythm, an annual re-audit with an advisory report, and full transparency through GitLab as what is inside. It prices the retainer at a fixed monthly fee of 1,500 to 7,000 euros depending on the store, with no separate invoices for operations. The homepage adds 24/7 monitoring, SLA support and performance audits to the same service.
What the pages do not state is a response time or a severity scale behind the SLA it names, a patch window in hours or days, a minimum contract term, or a version-to-version upgrade case with a result. On the criteria used here, Elgentos scores on patching after go-live and on the frontend, and loses points on upgrade evidence, audit and rollback practice, which puts it seventh despite the most complete retainer description on this page.
Its homepage names Highlite, Dutch Label Shop, EFKA, ICTSpecialist, Limburgia, Bulthuis, Tops Filters, Sudac, TUP, A4H-Tech and Alius among clients, and lists product configurators, Hyvä themes and checkout, and parts portals as its other services, along with a free B2B webshop scan and a Hyvä book.
To use this entry, shortlist Elgentos when a Dutch B2B store wants the upgrade after this one already inside a monthly fee, and ask for the response time and the patch window in writing, since the page names an SLA without either number.
Evidence used for this profile
- Magento 2 Total Care page: proactive upgrades; security patches as fast as possible; monthly reporting with changelog; automated tests; annual re-audit; GitLab transparency; fixed fee of 1,500 to 7,000 euros a month elgentos.nl
- Homepage: B2B specialist since 2011; 22 people; Magento 2 and Mage-OS with Hyvä; 24/7 monitoring, SLA support and performance audits; clients Highlite, Dutch Label Shop, EFKA elgentos.nl
- Contact page: Hereweg 120-4, Groningen; reply within one business day elgentos.nl
- Hyvä Platinum Partner listing hyva.io
Questions people ask about Elgentos
- What does Elgentos's Total Care cost and include?
- Its Total Care page prices the retainer at a fixed monthly fee of 1,500 to 7,000 euros depending on the store and lists proactive upgrades, security patches as fast as possible, monthly reporting with a changelog, automated tests, a fixed maintenance rhythm, an annual re-audit with an advisory report and GitLab transparency. It states no response time, patch window or minimum term.
- Does Elgentos publish a response time?
- No. Its homepage names SLA support and 24/7 monitoring, and its contact page states a reply within one business day for new inquiries, but no page read states a response time or a severity scale for support under Total Care. Vendic publishes 60 minutes during 07:00 to 23:00, so ask Elgentos for the comparable term in writing.
- Is Elgentos a good fit for a store that is not on Magento 2?
- No, on its own statement. Its homepage says it works on Magento 2 and Mage-OS with Hyvä on the frontend and nothing else. For a Magento 1 store that needs the full platform move, scandiweb's Gear-Up case study describes a Magento 1 to Magento 2 migration with a Hyvä frontend, and Wagento publishes a Magento 1 to 2 migration page.
- Where is Elgentos based and how big is it?
- Groningen, Netherlands, at Hereweg 120-4, according to its contact page. Its homepage states 22 people and a B2B focus since 2011. It has no Clutch profile, so its own pages and the hyva.io partner list, which shows it as a Hyvä Platinum Partner, are the sources on this site.
Elgentos did not contribute to or review this profile. Corrections: editorial policy.